Dexis Digital LLC ("Dexis Digital," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our software and services, or otherwise interact with us.
We collect information that you voluntarily provide when you:
Create an account
Request information about our Services
Contact our support team
Subscribe to marketing communications
Schedule a consultation
Purchase our Services
Use our platform and software
Connect third-party integrations
Depending on how you use our Services, we may collect:
Personal Information
Name
Business name
Email address
Phone number
Billing address
Mailing address
Login credentials
Account preferences
Communication history
Business Information
You may provide information relating to your business, including:
Company information
Business locations
Customer relationship information
Marketing preferences
Connected third-party accounts
Customer Data
Clients may upload or transmit customer information through our Services for legitimate business purposes.
This information may include:
Customer names
Email addresses
Phone numbers
Appointment information
Communication history
Reviews
Other customer records necessary for using our Services
Dexis Digital processes this information solely on behalf of our clients.
3. Client Responsibility for Customer Data
Clients using our Services are solely responsible for ensuring they have obtained all necessary permissions, consent, and legal authority required under applicable law before uploading customer information or sending SMS messages, emails, review invitations, appointment reminders, or other communications.
By using our Services, clients represent and warrant that:
Customer information was collected lawfully
Required consent has been obtained where applicable
Communications comply with all applicable laws and regulations, including those relating to email, SMS, and consumer privacy
Dexis Digital does not independently verify how customer information was obtained and relies on our clients' representations that such information has been collected and is used lawfully.
4. Information Collected Automatically
When you visit our website or use our Services, we may automatically collect certain information, including:
IP address
Browser type
Device information
Operating system
Pages viewed
Referral source
Date and time of access
Session information
Website usage data
We may collect this information using cookies, pixels, and similar technologies.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain website functionality
Authenticate users
Improve platform performance
Measure marketing effectiveness
Analyze website traffic
Personalize your experience
Support advertising and remarketing campaigns
Our website may use technologies including the Meta Pixel and similar analytics or advertising tools.
Most browsers allow you to control or disable cookies through your browser settings.
6. How We Use Your Information
We use personal information to:
Provide and maintain our Services
Create and manage client accounts
Authenticate users
Process payments
Respond to customer support requests
Provide technical assistance
Deliver AI-powered features
Facilitate customer communications on behalf of clients
Send review invitations
Deliver appointment reminders
Improve our Services
Develop new features
Monitor security
Detect fraud
Enforce our agreements
Comply with legal obligations
7. Artificial Intelligence Features
Certain features of our Services utilize artificial intelligence technologies provided by trusted third-party providers, including:
OpenAI
Anthropic
Google
Information submitted through AI-powered features may be processed by these providers solely to provide requested functionality, improve service quality where permitted, and fulfil contractual obligations.
We encourage clients not to submit confidential or highly sensitive information to AI features unless appropriate safeguards are in place.
8. Payment Information
Payments are securely processed through Stripe.
Dexis Digital does not store complete payment card information on our servers.
For more information regarding Stripe's privacy practices, please refer to Stripe's Privacy Policy at https://stripe.com/privacy.
9. Third-Party Integrations
Our Services may integrate with third-party platforms including, but not limited to:
Google Business Profile
Facebook
Instagram
Twilio
GoHighLevel
Zapier
Jobber
Housecall Pro
Xero
QuickBooks
Other business software selected by our clients
These services operate independently and maintain their own privacy policies and terms of service.
Dexis Digital is not responsible for the privacy practices, availability, or content of third-party platforms.
10. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that assist us in operating our business, including providers of:
Cloud hosting
Payment processing
AI technologies
SMS delivery
Email delivery
Customer support
Authentication
Security
Analytics
Infrastructure
Professional services
We may also disclose information:
When required by law
To respond to legal requests
To protect our legal rights
To investigate fraud or misuse
To protect the safety of users or the public
11. Case Studies, Testimonials, and Marketing
Unless otherwise agreed, Dexis Digital may use certain business-related information for marketing purposes, including:
Business name
Company logo
Publicly available reviews
Testimonials
High-level performance metrics
Success stories
General descriptions of work performed
If you prefer not to have your business included in marketing materials, please contact us at [email protected].
12. Legal Bases for Processing
Where required by applicable law, we process personal information based upon one or more of the following legal grounds:
Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate business interests
Protection of vital interests
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our Services
Maintain client accounts
Comply with legal obligations
Resolve disputes
Enforce agreements
Improve our Services
Certain information may remain in backups or archives for a limited period after deletion where reasonably necessary for security, disaster recovery, or legal compliance.
14. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These measures may include:
Encryption where appropriate
Access controls
Authentication safeguards
Secure cloud infrastructure
Monitoring and logging
Regular software updates
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
15. International Data Transfers
Dexis Digital operates from the United States and may process or store information in the United States or other countries where our service providers operate.
By using our Services, you acknowledge that your information may be transferred internationally and processed in jurisdictions with privacy laws that may differ from those in your country of residence.
Where required by law, we implement appropriate safeguards for international data transfers.
16. Children's Privacy
Our Services are intended for businesses and individuals who are at least eighteen (18) years of age.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information has been collected from a child, we will take reasonable steps to delete such information.
17. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to certain processing
Withdraw consent where processing is based on consent
Receive a copy of your information where applicable
We may request information necessary to verify your identity before fulfilling your request.
18. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable law, including rights to:
Know what personal information is collected
Access personal information
Correct inaccurate information
Delete personal information
Obtain a copy of certain personal information
Opt out of certain uses of personal information where applicable
Dexis Digital will honour applicable privacy rights as required by law.
19. Marketing Communications
We may send marketing communications regarding our Services where permitted by law.
You may opt out of marketing emails at any time by using the unsubscribe link contained in our communications or by contacting us.
Administrative, billing, account, security, or service-related communications may still be sent even if you opt out of marketing messages.
20. SMS Communications
Where our Services facilitate SMS communications, mobile numbers are used solely for legitimate business communications initiated or authorized by our clients.
Dexis Digital does not sell or share mobile opt-in data with third parties for their own marketing purposes.
Recipients may opt out of SMS communications by following the instructions included in the message, such as replying "STOP" where applicable.
21. Do Not Track
Some web browsers include a "Do Not Track" feature.
Because there is currently no universally accepted standard governing Do Not Track signals, our Services do not currently respond to such browser settings.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or operational practices.
When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy.
Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
23. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
